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Hotel Reservations Agent - Buena Park California
Company: Knott's Berry Farm Location: Buena Park, California
Posted On: 05/14/2024
Overview:$16.90 / hour -This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. - This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. -Part-time Position -Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! -Working at Knott's Berry Farm, you will have access to these amazing perks: - - Complimentary admission to Knott's Berry Farm and all Cedar Fair parks
- Earn complimentary tickets for your friends and family
- Discounts on food and merchandise
- Special events for associates only
- Building lifelong friendships -
- Resume building skills -
- Flexible schedule
- Employee recognition programs
Responsibilities: - Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy.
- Provides the guest with the correct information on room occupancy, - cost of room, available packages, and contents of the guest rooms both standard and upgraded.
- Ensures that all reservations are accurate and the required deposits are obtained.
- Answers the telephones in a courteous and friendly manner, providing prompt and quality service.
- Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary.
- Obtains credit card information and ensure that this information is secure to protect the guests.
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