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Technical Product Support (TPS) Engineer III - (E3) - Santa Clara California

Company: Applied Materials
Location: Santa Clara, California
Posted On: 05/09/2024

Key Responsibilities

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.

Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool

Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.

Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.

Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.

Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Functional Knowledge

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  
  Leadership
  - Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
    
    Problem Solving
    - Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
      
      Impact
      - Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
        
        Interpersonal Skills
        
        Explains difficult or sensitive information; works to build consensus
        
        Qualifications
        Education:
        Bachelor's Degree
        Skills:
        Certifications:
        Languages:
        Years of Experience:
        4 - 7 Years
        Work Experience:
        Additional Information
        Time Type:
        Full time
        Employee Type:
        Assignee / Regular
        Travel:
        Yes, 10% of the Time
        Relocation Eligible:
        No
        U.S. Salary Range:
        $92,000.00 - $126,500.00
        The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
        For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
        Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. More...
        
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