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Customer Delivery Engineering Technical Leader (1415030) - San Jose California
Company: Cisco Location: San Jose, California
Posted On: 05/07/2024
What you'll do In this customer-facing role, you will provide hands-on engineering support that enables business outcomes to increase the value of IT relevance to our customers and partners. The Consulting Engineer will build close relationships with customers, CX counterparts, architects, & business units to achieve customer goals and internal Cisco alignment. Collaborate with Account teams, Customer Support, Partners to improve customer experience, address product or engagement concerns, ongoing strategy and help drive incremental business growth while focusing on our Customer Experience obsession. Who you'll work with The role will report to and work with the CX Americas Service Provider Architecture Team Group Leader. Make connections and drive actions from multiple Cisco teams including the Business Unit, Engineering, CX Product Management, CX Project Management, CX Centers Delivery teams, and CX Region Customer Delivery teams. Who you are You enjoy troubleshooting and solving problems, being out front and leading, as well as collaborating with the Services Delivery Manager, Cisco Architects, Engineering, and the Customer on an on-going basis. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. - BS in a business OR technical discipline with experience in Network Engineering solutions.
- Strong knowledge of IOS-XR OS products :XR Cisco 8000, NCS . (Spitfire is a plus).
- Demonstrated experience leading IP infrastructure-related projects.
- Experience in internetworking troubleshooting in a large-scale Routing and IP network environment.
- Proven experience in software and features, examples include: MPLS (L2/L3 VPN), BGP, OSPF, inter-as, carrier Ethernet, VXLAN/EVPN and Segment Routing.
- Technical account management skills.
- Prior experience in Professional/Consulting Services.
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