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Large Loss Property Field Claims Adjuster (CA) - Santa Ana California
Company: American Family Insurance Location: Santa Ana, California
Posted On: 05/07/2024
At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance. Lead level role that investigates and maintains complex property/casualty claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settles claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. May specialize in liability, property or catastrophe claims. This role will report directly to the Claim Manager.Compensation Minimum:$84,000/ yearCompensation Maximum:$150,000/ year Compensation may vary based on the job level and your geographic work location. Primary Accountabilities - You will investigate the origin and cause of high-exposure claims by contacting the appropriate parties, including insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel. Checks for prior claims and recognizes environmental exposures.
- You will participate in High Damage Reviews (HDR) to address coverage issues and exposure. Handle claims on a good-faith basis.
- You will handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- You will conduct on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
- You will respond to customer inquiries, make appropriate decisions, and close files.
- You will interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and apply them to all parties for assigned losses. Interpret claim history coverages.
- You will make independent decisions but recognize when assistance is needed.
- You will proactively provide all parties with the claim process and status as appropriate, answer questions, or redirect to other areas.
- You will serve as a mentor and subject matter expert for less experienced adjusters.Specialized Knowledge & Skills Requirements
- Demonstrate the ability to handle 1st and 3rd party, multi-line claims across our operating territories.
- Demonstrate experience providing customer-driven solutions, support or service.
- Demonstrate ability to efficiently and effectively handle complex claims.
- Extensive knowledge of policies and endorsement coverages.
- Successfully applied knowledge of each phase of the claim-handling process.Preferred Qualification
- Advanced Xactimate experience.
- 5 or more years of experience handling field property personal lines claims.
- Someone who has handled claims over $50,000.You will work from home, with local travel expected 4-5 days per week in the designated area. You will work in the field and handle complex homeowner property field claims in the state of California. We are looking to fill 4 openings. We are looking for one candidate in the following locations: Northern CA, Central CA, somewhere between Central and Southern CA, and Southern CA.Licenses
- A valid driver's license is required, plus an acceptable driving record.
- Obtain state-specific property casualty claims licensing as required.Travel Requirements
- A company fleet vehicle is provided with the position.
- Up to 10%.
- Catastrophe travel up to 75% as applicable.Physical Requirements
- Ascend or descend ladders, stairs, scaffolding, ramps, poles, and the like. This position may require employees to visit areas that have a higher hazard than a typical office, such as customer homes, body shops, or other locations.
- Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces.
- Adjusting or moving objects up to 50 pounds in all directions.
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