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Desktop Support Engineer - Los Angeles California
Company: Align Communications Location: Los Angeles, California
Posted On: 05/04/2024
Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We dont just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. Were a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our teamwork hard, play hard, be smart! We believe great communities lead to great companies. Thats why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.Position Overview Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. This person will work on a hybrid schedule at a client site in Century City, LA providing deskside IT support for Executives and VIPs. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must. - The Desktop Support Engineer will be based out of our Century City, LA location and would be required to work on-site one to two days a week. The days this person is not working on-site they would be able to work from home.
- This is a full-time position offering a competitive salary and comprehensive benefits
Responsibilities - Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations in Century City, LA
- Provide technical support for desktop-related and end user technical issues for key managed services client
- Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
- Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
- Install, upgrade and remove desktop applications / user workstations
- Inventory control of hardware and peripherals
- Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently
Qualifications - A minimum of four years of desktop support / end user technical support experience
- Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
- Excellent verbal and written communication skills and the ability to be prompt and courteous
- Strong attention to detail, multitasking skills, and sense of teamwork
- Ability to work in a fast-paced & dynamic environment
Preferred Qualifications |
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