OR1 Field Resource & Capacity Manager - REMOTE - El Segundo California

Company: Disability Solutions
Location: El Segundo, California
Posted On: 05/04/2024

I. Job Purpose and Core Tasks Develop and deploy workforce management strategies nationwide. Partner with managers in identifying demand, then propose and schedule resources to meet the demand. Ensure the right number of skilled resources are in place at the right time to handle forecasted workload. Identify gaps in coverage and propose solutions for the best customer experience. Attention to detail is critical for success. Must have the ability to work well under pressure, with the ability to multitask.DUTIES & RESPONSIBILITIES Responsibility Description Align Availability and Demand

• Facilitate weekly execution of expertly matching demand to availability, highlighting risks and mitigation plans
• Create a skills inventory database to help with "matching" demand Lead Forecast Reviews
  • Lead national forecasting reviews with all stakeholders to socialize and solidify forecasts on a monthly basis Collaborate Cross Functionality
    • Work with national leads to understand the details of the demand, including nuances and red flags with internal and external customers Identify Risks
      • Proactively look for capacity risks at a regional and national level. Communicate risks in real time. Lead Communication Framework
        • Lead in establishing a communication framework between the "inventory/resources", management, and "customers" Resource Partnership Management
          • Lead in demand planning of 3rd party resources that are contracted when our internal capacity is maximized Infrastructure Management
            • Manage the digital and non-digital toolset that supports capacity planning
            • Administrate a Workflorce planning system Customer Success
              • Ensure "inventory/resources" arrive on-site for a successful installation Summary KPIs The Practice Leader position will be measured on the following Key Performance Indicators (KPIs): Metric Description Forecast Accuracy and Demand Planning
                • Provide a monthly demand forecast, National KPI standard to be determined Communication Framework Standards
                  • Pass monthly audits of adherence to communication standards Inventory Management
                    • Pass quarterly audits of inventory maintenance 3rd Party Spend
                      • Provide a quarterly spend and forecast report, with established KPIs to 3rd party partner Cost Containment
                        • Reduction in travel costs due to proper capacity planning Responsibilities: Align availability, forecast, and demand
                          • Forecasts demand, identifies availability, schedules resources to meet demand
                          • Create best capacity plan for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness
                          • Identifies opportunities to improve the balance of workload between sites and works with key stakeholders to develop procedures and business rules to achieve desired results.
                          • Works closely with leadership to ensure resources are adequate to deliver a successful customer experience
                          • Initiates the design, development, and implementation of projects that optimize staffing, scheduling, shifts.
                          • Co-manages a resource database to measure performance of all resources for each technical discipline.
                          • Reports weekly and monthly on need, forecast, and capacity Collaborates cross functionally
                            • Establishes a regular cadence with leads and managers to communicate performance, forecasts, insights, and recommendations
                            • Creates a communication Framework by which national managers can effectively request and schedule resources Resource Partnership Manager
                              • Analyze and optimize spend and utilization metrics associated with 3rd party resources
                              • Formalize working relationships with 3rd party supplemental labor forces, which serve to fill internal resource gaps when needed
                              • General business development with partners Infrastructure Management
                                • Administrates a workforce planning toolset, both digital and non-digital. Oversees the infrastructure to perform the functions of the role. II. Minimum Knowledge, Education and Skill Requirements RequiredMinimum years of relevant work experience:
                                  • Requires at least 3-5 years relevant experience with Workforce Management tools
                                  • 3-5 years of project and program management experience
                                  • Proven track record in process improvement Minimum education, certifications and/or credentials:
                                    • Bachelor's Degree (Finance or Business preferred) OR 10-15 years of relevant work experience Minimum soft skill requirements:
                                      • Comfort in ambiguous or high stress situations
                                      • Track record of working collaboratively in a matrix-ed environment
                                      • Demonstrated outstanding personal leadership
                                      • Demonstrated pattern of intellectual curiosity
                                      • A true team player with excellent interpersonal skills and the ability to work with executives both within the company, its partners, and its clients
                                      • A sense of urgency and impatience with the status quo
                                      • Excellent communication and organizational skills, proven
                                      • Highest standards of ethical behavior
                                      • Excellent at multitasking PreferredPreferred years of relevant work experience:
                                        • Knowledge and experience in the medical device and/or healthcare marketplace preferred Preferred education, certifications and/or credentials:
                                          • Six Sigma Certification
                                          • PMI Certification
                                          • Business Analytics/Risk Management
                                          • Workforce Certification Preferred hard skill requirements: see required
                                            • Preferred soft skill requirements: Knowledge and experience in technical market segments preferred III. Essential Function
                                              • Must be able to maintain productive working relationships and treat fellow employees with respect.
                                              • Has contact with: Their department, other departments, and vendors when appropriate
                                              • Physical requirement/Demands: Light
                                              • Mental requirements/Emotional Demands: Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.
                                              • Interpersonal and communication skills: This position requires the ability to communicate proactively and effectively; seek necessary information, in a matrix environment IV. Core Requirements
                                                • Financial/Budgetary: Supervised Responsibility on Revenue and Costs
                                                • Safety: Adhere to KARL STORZ Safety protocols
                                                • Quality: Adhere to KARL STORZ Quality Management System
                                                • Supervision: Does not supervise others
                                                • Authority to Sign (not applicable for North America):
                                                • Travel: Up to 20% percent Your Benefits
                                                  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
                                                  • 3 weeks vacation, 11 holidays plus paid sick time*
                                                  • Up to 8 weeks of 100% paid company parental leave**
                                                  • 401(k) retirement savings plan providing a match of 60% of the employee's first 6% contribution (up to IRS limits)
                                                  • Section 125 Flexible Spending Accounts
                                                  • Life, STD, LTD & LTC Insurance
                                                  • We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
                                                  • Fitness reimbursement of up to $200 annually
                                                  • Employee referral program of up to $2,000 per hire
                                                  • And much more! *Field sales, internships, and part-time employees are not eligible except where required by state law. Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program. **To include, maternal/paternal leave, adoption, and fostering of a child. KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.Credentialing requirements at KARL STORZKARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.Pay TransparencyThe pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.Equal Employment Opportunity & Reasonable Accommodation StatementKARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.Get in Contact More...

                                                        

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