Customer Service Associate - San Diego California

Company: Associa
Location: San Diego, California
Posted On: 05/04/2024

Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries
that they might have. Often, customer service associates help customers over the phone or via
email, but they may also deal with customers in person. A customer service associate must possess
a service-oriented attitude, as well as a friendly and personable attitude.

Job Duties Responsibilities:

• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Other duties as assigned.Requirements
  
  Education Experience:
  • High School diploma or GED Required
  • Associates Degree Preferred
  • 0 - 3 years of directly related or closely related experienceKnowledge Skills:
    • Knowledge of general office equipment (copier, fax, phone systems, etc.).
    • Knowledge of conflict resolution techniques at a proficient level.
    • Professional communication skills (phone, interpersonal, written, verbal, etc.).
    • Professional customer service skills
    • Self-motivated, proactive, detail oriented and a team player.
    • Time management and time critical prioritization skills.
    • Bilingual preferred (English/Spanish fluent)
      
      Company Description
      
      With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com. More...

          

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