Plumbing Sales / Customer Service / Field Role Trainee - Brea California

Company: Bell Bros
Location: Brea, California
Posted On: 05/03/2024

Bell Bros. Sacramento is Northern Californias Leading HVAC, Window, and Plumbing company. We have a history of high standards and have built our company on the important ethical business practices of honesty and fairness. We value our employees and provide a family-oriented and fun working environment where your efforts are recognized and rewarded.Bell Bros has an immediate need for an enthusiastic, self-motivated Apprentice Plumber/PSI at our Sacramento location. The successful candidate must be able to work efficiently with great attention to detail, should have exceptional multi-tasking skills and be organized and able to perform in a fast-paced environment. This is an hourly, non-exempt, at-will position. Must be available to work full shifts plus overtime.10-Weeks Paid Training - Customer Service and/or some Sales Experience Helpful! Hourly + CommissionDUTIES AND RESPONSIBILITIES:Must to comfortable talking to customers, and suggesting products and services.We dispatch you to customer homes; you will perform and in-depth Plumbing Safety Inspection visit.Suggest products and services to customersInspections are in, under, and around customer homes, inspecting all aspects of plumbing and sewer systems.Demonstrate knowledge of plumbing repair and installations and use good judgment, addressing areas believed to be of immediate concern or potential future concerns.Completes detailed written report of PSI inspection for each visited customer.Provide customers with a detailed review of PSI visit findings and make recommendations to address to address any variances to the normal and safe operation of plumbing and sewer systems.Demonstrate effective verbal and written communication skills with a focus on technical accuracy, writing quality, and clarity.Employee will be measured on KPIs and expected to perform up to and exceed the standards attached to employee performance to goal expectations (average ticket, monthly revenue). By completing ride-along as determined by Plumbing Manager.Use, apply, and monitor appropriate safety practices and procedures and report violations to Plumbing Manager.Performs Levels 1-3 plumbing services and repairs consistent with generally accepted plumbing standards and in accordance with company expectations.Provide quality plumbing solutions, communicate effectively, demonstrate quality workmanship, and accurately invoice customers for all work performed.Collect payment for all work performed or provide accurate documentation to ensure customer financing.Maintain adequate vehicle parts and equipment inventory sufficient to complete all work assigned.Work independently with little supervision in the completion of assignments with 95% of time spent in the field.Participate and attend all scheduled department meetings.SKILLS/QUALIFICATIONS:Ability to read, write, speak, and communicate effectively with customers, coworkers, and supervisors.Ability to handle sensitive informationAbility to work with all types of people in varying conditionsCapable of working in independentlyWorks well under pressureAble to recognize negative variances and communicate findings to customer, verbal & writtenAbility to read and understand plumbing and maintenance work orders and job instructions.Knowledge of plumbing repair and installation using standard tools and machines attributed to the Plumber Apprentice position.Self-motivated, punctual, detail oriented and able to work independently.BENEFITS:Company Vehicle401KMedical, Dental, VisionLife InsurancePaid VacationPaid HolidaysWORK CONDITIONS:Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hearOccasionally required to lift and/or move objects 10-75 lbsRegularly required to sit, stand, walkSpecific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focusWork is performed in residential properties (attic, garage, crawl space, roof)Frequent standing, squatting, sitting for extended periods of timeModerate exposure to physical riskOccasionally required to ascend/descend ladders and balanceGROOMING:Once hired, all employees must maintain a well-groomed appearance (i.e. all hair must be clean and neatly trimmed and well groomed (must be no longer than the collar of your shirt, no hair buns or ponytails and facial hair must be neatly trimmed if present. Facial hair cannot be longer than 1/4 inch in length) and no visible tattoos.WORK CONDITIONS:Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hearOccasionally required to lift and/or move objects 10-75 lbsRegularly required to sit, stand, walkSpecific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focusWork is performed in residential properties (attic, garage, crawl space, roof)Frequent standing, squatting, sitting for extended periods of timeModerate exposure to physical riskOccasionally required to ascend/descend ladders and balanceWe are an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Service Champions makes hiring decisions based solely on qualifications, merit, and business needs at the time.#CGTby Jobble More...

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