Service Desk Agent - Los Angeles California

Company: JobRialto
Location: Los Angeles, California
Posted On: 05/01/2024

MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

Summary:

Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of client's hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education:

High School Diploma

Associate's Degree in a related field is preferred.

Minimum Experience:

Must be available to work any shift

Minimum of 3 years of IT and 2 years' experience in Service Desk Support

Experience working in a call center handling tickets daily (30+)

Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;

Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.

Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
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Education: High School More...

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