MSP Service Desk Level 2 - Orange County - Santa Ana California

Company: I.T. Responsive
Location: Santa Ana, California
Posted On: 04/28/2024

LOCAL APPLICANTS ONLY
Currently seeking full time MSP Help Desk L2 -for an information technology professional services firm with offices in Orange County and San Diego, California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services utilizing Microsoft, AWS and VMWare technologies.
Responsibilities:
The MSP Help Desk L2 -will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.
This will include but is not limited to:

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  Install servers/systems, routers, firewalls and other equipment for clients
  
  
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  Design/Implement/Support client server and workstation infrastructure
  
  
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  Respond to service requests and repair the malfunctioning equipment/software in a timely manner
  
  
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  Create/improve Technical Service Group standards and implementation methods
  
  
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  File timely technical reports and create update technical documentation
  
  
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  Some lifting of computer equipment
  
  
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  Driving to client locations will be required from time to time
  
  
  Position Requirements:
  
  
  
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    Ideal applicants will have familiarity with Windows Servers, Windows 10/11, Microsoft -365, Azure, SQL, Active Directory, Virtualization
    
    
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    Familiarity with Cisco, SonicWall, Dell, EMC, VMWare or similar technologies
    
    
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    Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
    
    
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    Proficiency with virtualization
    
    
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    Familiarity with Cloud, including Azure, Microsoft -365, AWS
    
    
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    Superior troubleshooting skills are a must
    
    
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    Must be fast learner with good verbal and written communication skills
    
    
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    Excellent customer service skills
    
    
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    2+ Years of Network experience
    
    
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    One or more IT certifications/training (VMWARE, Azure, Windows Server 2016/2019/2022)
    
    
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    Advanced knowledge of computer networking
    
    
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    Advanced knowledge of PC hardware
    
    
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    Advanced knowledge of Windows operating system and utilities
    
    
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    2-3 years MSP Experience Preferred
    
    
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    Good driving record required
    
    
    As you know, IT happens after hours. -We pay hourly so you get compensated for overtime!
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