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Help Desk ( Level 2 ) - Los Angeles California
Company: Virtual Location: Los Angeles, California
Posted On: 04/27/2024
Key Responsibilities: - Provide highly responsive hardware and software support services for users
- Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation computers and peripheral devices.
- Provide software support, complete software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
- Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
- Work with ticketing systems to manage user requests and support.
- Provide remote support to a variety of users nationwide using remote support tools over the phone.
- Provide high touch, high value support to Executives and their support staff.
- Support Conference rooms, meetings, and conference room equipment.
- Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
- Administer user accounts in Office 365.
- Tier I and II support of Single Sign On, Multi Factor Authentication, Office 365 systems, Cloud PBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.
- Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired
- Adhere to, update, and create SOPs for day-to-day operations
Skills and Qualifications: |
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