Technical Support Specialist/Mobile Support Specialist - Agoura Hills California

Location: Agoura Hills, California
Posted On: 04/26/2024

This Technical Support Specialist/Mobile Support Specialist Position Features:

? Great Pay to $50K



Responsible for diagnosing and troubleshooting IT service desk requests providing support services to local and remote team members with technical problems relating to smart phones, iPads, emails, desktop/laptop and VPN issues.

-Installs, configures and troubleshoots hardware including: laptops, workstations, netbooks, printers, VoIP phones, iPads, video conference units and mobile devices.

-Maintains technical knowledge of all Hardware, Software and Telecommunication technologies. Exercises sound judgment to provide timely resolution service requests or escalations.

-Documents support tickets status and provide updates to team members and management.

-Develops, documents, and maintains standard operating procedures, best

practices and customer service guidelines relating to Company's policies.

Minimum 5 to 7 years of progressive experience working in a medium to large IT environment

-Minimum 5 to 7years' experience implementing and supporting Microsoft desktop environments

-Demonstrated technical configuration, implementation and support expertise with the following technologies, strategies and activities:

-Desktop Transformation and Migration projects

-Desktop Image Design and Deployment projects

-Windows Desktop Operating Systems: Windows 7 and XP

-Application packaging

-Removal of spyware and viruses

-Demonstrated practical operating knowledge of common desktop/laptop hardware, iPads and smart phones. Specifically Microsoft Windows OS, Microsoft Office Suite, Google Business Apps, Mac iOS, Android OS, workstation imaging processes and printing services; system applications, systems management, data communication including basic network LAN/WAN/Wi-Fi environments and remote access solutions.

-Demonstrated working experience with conferencing technologies such as bridges, video conferencing, and WebEx.

-Proven writing skills with the ability to organize and present information in various forms such as textual, graphical and statistical



Apply for this great position as a technical support specialist/mobile support specialist today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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