Technical Specialist- Growing Company! - Agoura Hills California

Location: Agoura Hills, California
Posted On: 04/26/2024

Technical Support Specialist/Mobile Support Specialist

Job Description-5 to 7 + yrs. experience



Technical Support Specialist:



- Responsible for diagnosing and troubleshooting IT service desk requests, providing support services to local and remote team members with technical problems relating to smart phones, iPads, emails, desktop/laptop and VPN issues.

- Installs, configures and troubleshoots hardware including: laptops, workstations, net books, printers, VoIP phones, iPads, video conference units and mobile devices.

- Maintains technical knowledge of all Hardware, Software and Telecommunication technologies.

- Exercises sound judgment to provide timely resolution service requests or escalations.

- Documents support tickets status and provide updates to team members and management.

- Develops, documents, and maintains standard operating procedures, best practices and customer service guidelines relating to their policies.



Qualifications:



- Minimum 5 to 7 years of progressive experience working in a medium to large IT environment

- Minimum 5 to years' experience implementing and supporting Microsoft desktop environments

- Demonstrated technical configuration, implementation and support expertise with the following technologies, strategies and activities:

Desktop Transformation and Migration projects

Desktop Image Design and Deployment projects

Windows Desktop Operating Systems: Windows 7 and XP

- Application packaging

- Removal of spyware and viruses

- Demonstrated practical operating knowledge of common desktop/laptop hardware, iPads and smart phones, specifically Microsoft Windows OS, Microsoft Office Suite, Google Business Apps, Mac iOS, Android OS, workstation imaging processes and printing services; system applications, systems management, data communication including basic network LAN/WAN/Wi-Fi environments and remote access solutions.

- Demonstrated working experience with conferencing technologies such as bridges, video conferencing, and WebEx.

- Proven writing skills with the ability to organize and present information in various forms such as textual, graphical and statistical



Personal Abilities:



- Exceptional writing skills, including documenting configuration and support information

- Strong customer service focus and attention to detail

- Results-oriented and customer-focused. Demonstrated ability to develop effective working relationships with internal and external customers

- Able to manage multiple conflicting priorities, re prioritize tasks, establish priorities, work independently and meet deadlines

- Develop and maintain effective relationships with Telecom vendors

- Provide basic communication, facilitation, and post resolution reporting for high severity incidents

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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