Customer Service - P&C license - Rancho Cucamonga California

Location: Rancho Cucamonga, California
Posted On: 04/26/2024

We know there are tons of customer service opportunities out there. So you?re probably wondering: ?What makes this opportunity different??



We?re glad you asked.



One of the biggest ways the company stands out as an employer is their inclusive culture. At our client you can bring your whole self to work and just be yourself.



Our partnered client is responsible for providing exceptional support and service to both agents and our customers that rely on us every day to protect what is important. If you want a career opportunity that allows you to help others and unleash your problem-solving skills ? Our client may be the place for you. They are now hiring top performing Customer Service Representatives to join their team. An exceptional growth opportunity for you as well as the company!



Job overview:

The Customer Service Representative, on average, can handle 30-50 calls per day, and complete multiple follow-up tasks - all in support of our agency owners, support staff and customers. Call types vary greatly from call to call, but some common types of inquiries include complex billing questions, navigation of policies and procedures, support of internal and customer technology systems, and support of new projects and initiatives. Customer Service Representatives will need to be comfortable with working independently, navigating multiple screens and systems and navigating online content in order to answer questions, both independently and collaborative, and provide guidance.



Qualifications:

Bilingual Spanish highly preferred

Previous customer service experience

Investigation/Problem Solving Skills

Excellent Verbal/Written/Telephone Communication Skills

Proficient PC Skills

Time Management Skills

Multitasking Skills

Typing Skills



Company Overview:

We are insurance. We are financial services. We are also so much more. We are creative, driven, passionate, fearless and curious. Our unique culture of inclusion helps us maximize innovation and creativity. We believe that welcoming differing ideas, cultures and backgrounds gives us a competitive advantage in a diverse, global marketplace. It's our differences that drive our success as individuals and as a company. We celebrate creative problem-solving as we work together to make a difference in our communities.



Benefits and Perks

Career path/succession planning

Inclusive work environment

Medical, Dental, Vision, Life and Long Term Disability Insurance

Comprehensive health insurance plans

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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