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Diversity and Sustainability Program Manager Lead - Phoenix Arizona
Company: USAA Location: Phoenix, Arizona
Posted On: 05/22/2024
Why USAA?Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are seeking a dedicated Program Manager Lead for the Strategy, Digital, & Brand (SDB) Diversity and Sustainability team.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC or Phoenix, AZ. Relocation assistance is not available for this position.The Program Manager leads the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.What you'll do: - Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals.
- Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
- Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
- Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
- Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
- Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
- Directs analyses, root cause identification and development and recommendation of key work products.
- Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
- Defines and maintains multiple program strategies based on business demand and ROI expectations.
- Negotiates agreements, settles disputes equitably and diffuses high tension situations.
- Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
- Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
- Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
- Adheres to governance rigor required for work efforts.
- Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
- Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.
- Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
- Advanced understanding and demonstrated application of risk management policies and procedures.
- Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.
- Proficient experience in USAA's change management methodology or similar industry change management methodology.
- Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.
- Stakeholder management and influencing skills.
- Expert level of experience in Principles of Project, Program or Portfolio Management.
- Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.What sets you apart:
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