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Field Service Engineer - Spectral Instruments Imaging - Phoenix Arizona
Company: Bruker Location: Phoenix, Arizona
Posted On: 05/14/2024
Field Service Engineer - Spectral Instruments Imaging Job Locations US-AZ - US-NV - US-TX ID 2024-15696 # of Openings 1 Job Function Engineering Overview As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 8,500 employees are working on this permanent challenge, at over 90 locations on all continents. Responsibilities Fueled by a talented technical workforce, Spectral Instruments Imaging provides preclinical instrumentation and seeks a highly skilled, motivated Field Service Engineer to join our growing team. Serve as the first point of customer contact to document interactions, triage, and communicate to the Heads of Service and Applications Scientists for assistance. - Perform installations, training, technical support, preventive maintenance, troubleshooting and repairs, hardware and software upgrades of preclinical imaging equipment
- Manage customer expectations by performing site visits, communicating work performed, and providing a follow-up plan if needed.
- Deliver system training at customer sites and communicate with the sales and applications team to plan post install support.
- Actively maintain customer information, log cases and service visits in SalesForce
- Travel up to 50% of the time
- Perform other duties as required.
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