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Senior Payments Operations Manager - Phoenix Arizona
Company: Disability Solutions Location: Phoenix, Arizona
Posted On: 05/04/2024
Job Title:Senior Payments Operations ManagerLocation:CityScapeWhat you'll do:As the Senior Manager, you will be bringing your vast experience to the bank in leading a team of dynamic digital and payment business analysts to deliver projects of various complexity to market. The team is responsible for deeply understanding the use cases that drive our consumer and commercial business in the payments and digital space and the associated applications and processes that enable those flows. They represent the business use cases through the project lifecycle and relentlessly focus on the end user experience. Through this subject matter expertise and in partnership with product and technology the team works to gather detailed requirements, document them, and articulate their impact in the context of WAB's over all ecosystem to deliver new services and capabilities. This team plays a critical role to connect product, operations, and technology to deliver our strategic roadmap and continuously improve the overall experience for our customers and the Bank. This can take the form of continuous delivery and enhancements on existing flows/technology or be as large as enterprise initiatives establishing completely new technology and processes. Through it all, this group works shoulder to shoulder with product and technology to design, develop and test the solution to deliver a superior product in alignment with our change management practices. They can articulate the business goal to a wide variety of stakeholders to drive understanding to better align the combined efforts. The group also acts as tier 3 functional subject matter experts and assists in production issues that are unable to be resolved through tier 1/2 support from time to time. This can mean actively engaging with production incidents to determine impact, articulate workarounds and drive resolution to restore services.What we are looking for: The role is responsible for leading a dynamic team of digital banking/payment analysts and leaders to continue scaling and maturing our business analysis functions at the Bank to deliver on our strategic roadmap. Leveraging your significant experience in understanding use cases and business processes in the payment and digital space you will act as the point person for critical enterprise initiatives that expand our payment and digital capabilities. This will see you drive execution including setting priorities, defining scope, and follow through to implementation and BAU support while proactively managing multiple stakeholders across functions and levels throughout the execution lifecycle. Your projects will be large and complex, and with the support of your team, you will need to bring clarity where there is ambiguity.To do that you will work closely with business users, product and technology and translate business needs into process and technology requirements that solve business problems. It will be key that you are able to understand, document, and articulate current state and define the transformation needed to achieve the future state aspiration. Through this entire process you must articulate the benefits and implication of change and drive alignment with key stakeholders while maintaining simplified processes and strong controls for risk. To be successful, you will foster relationships that allow you to influence the outcome and results to meet the groups objectives.In addition to functional design and fostering understanding in the project, you will need to create acceptance criteria and perform/coordinate user acceptance testing leveraging your team, and the teams of others to ensure that end to end flows behave as expected and meet the business need. When defects are discovered, aggressively manage their resolution through partnership with IT to ensure that development and QA understand the nuance of various business cases and the expected results.The significant individual contributions you can provide will be combined with managing an aggressive talent agenda that focuses on talent attraction and development, ensuring a collaborative, supportive and inclusive culture and positioning the team for the future. Recruit and develop talented digital product and payment experienced individuals who understand the business objectives and can translate into technical application related functions and capabilities and deliver strong results. Foster an entrepreneurial and resilient culture of continuous learning to consistently achieve bigger and better results through the combined efforts of your team.What you need to have |
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