Customer Service Representative - Phoenix Arizona

Company: American Family Mutual Insurance Company, S.I.
Location: Phoenix, Arizona
Posted On: 04/25/2024

Experienced level role that serves as the first point of contact for customers (advisors, clients, and relationship partners) for service issues, requests, policies, procedures, and account information. Communicates directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone. Position Compensation Range: Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. In this primarily home-based role, you will spend 80% (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training, and culture events. This is why we require you to be located proximate to one of the following locations: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214. We are hiring for the closing shift - 1:30pm until 10:00pm CT Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. Compensation: $23.00 / hour Primary Accountabilities

• You will serve as a first customer point- of- contact regarding routine service issues, help troubleshoot issues, and enter service requests into appropriate systems for resolution by appropriate service partners.
• You will ensure that all pertinent information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests.
• You will develop an understanding of procedures to educate clients and advisors on newly-enacted services, as they arise, to facilitate efficient self-service.
• You will serve as an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.
• You will refer more complex issues to appropriate service partners. Specialized Knowledge & Skills Requirements
  • Demonstrate experience providing customer-focused solutions or support.
  • Demonstrated written and spoken communication skills.
  • Demonstrated ability managing multiple priorities in a fast-paced environment.
  • You will troubleshoot and resolve issues. Licenses
    • Not applicable. Travel Requirements
      • Up to 10%. Physical Requirements
        • Work that primarily involves sitting/standing. Working Conditions
          • Not applicable. #LI-Remote We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply! We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #LI-SK1 More...

                

            ---

            Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.

            ---