Customer Service Aerospace - Phoenix Arizona

Company: JCO Workforce Solutions
Location: Phoenix, Arizona
Posted On: 04/25/2024

Position Title: Aerospace Manufacturing Expediter - Customer Service Position Summary: Are you passionate about delivering exceptional customer service and ensuring the smooth flow of product operations? We are seeking a motivated and detail-oriented Aerospace Manufacturing Expediter to join our team. In this role, you will serve as a vital link between our customers and internal departments, ensuring timely delivery and resolution of product-related issues. Key Responsibilities: As an Aerospace Manufacturing Expediter, your responsibilities will include:

• Providing proactive communication with customers regarding product status and addressing any issues promptly and effectively.
• Maintaining product flow based on customer requirements, ensuring deadlines are met.
• Facilitating and managing interdepartmental workflow to streamline operations and enhance efficiency.
• Tracking internal risk assessments to identify and mitigate potential issues.
• Strict adherence to company delivery metrics and quality assurance standards to uphold our commitment to excellence.
• Collaborating with cross-functional teams to resolve conflicts and analyze information to optimize processes.
• Demonstrating multitasking abilities to handle various tasks simultaneously and prioritize workload effectively.
• Performing other duties as assigned to support the overall success of the team and company. Requirements: To excel in this role, candidates should possess:
  • Strong customer service skills with a focus on product knowledge and quality assurance.
  • Proven problem-solving abilities and documentation skills to address customer inquiries and resolve issues efficiently.
  • Excellent communication skills, both verbal and written, with the ability to listen attentively and communicate effectively over the phone and in person.
  • Demonstrated conflict resolution skills and the ability to analyze information to make informed decisions.
  • The capacity to multitask and manage competing priorities effectively in a fast-paced environment. Join us and become a key player in our commitment to delivering exceptional customer service and product excellence in the aerospace industry! More...

        

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