Field Service Technician II - Phoenix Arizona

Company: Orion Talent
Location: Phoenix, Arizona
Posted On: 04/19/2024

Orion Talent, a customer-centric company focused on helping people discover meaningful careers and businesses grow by finding, delivering, and engaging the best talent around the world, is currently recruiting for a Field Service Technician II position with the global leader in retail loss prevention, operations management, and analytics.

Position Details
Location: Phoenix, AZ
Compensation: $25-$28/hr depending on qualifications and experience!
Shift: Mon-Friday 1st shift, a standard work schedule will be set, although some jobs may require an earlier/later start or night scheduled work
Travel: This is a field service position with regular travel (up to 70%) to customer service or installation projects. 10% - 25% overnight travel to support projects may be required. Company will provide vehicle, lodging, company card and cover all associated travel costs.
Benefits: Attractive total compensation package; Flexible schedule; Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options; 401(k) Plan with employer match; Generous paid time off policy; Observance of 11 paid company holidays

Position Description
As a Field Service Technician II, you will be responsible for training, quality control, in addition to troubleshooting and support while delivering an outstanding level of service and support essential to ensuring the satisfaction of our valued customers. Responsibilities will include:
--- Work under the supervision of the Field Services Manager and guidance of Field Services Engineer.
--- Install, service, and troubleshoot the Company's Cart Containment and other Systems.
--- Perform Preventive Maintenance of the Company's Cart Containment and other Systems.
--- Complete any service and repair work orders, primarily within your assigned areas as they arise.
--- Make substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues.
--- Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient.
--- Assistance in the training of Field Services Technicians, ASP and Contractors.
--- Take and follow through on directions and instructions while remaining customer focused.
--- Adhere to the Company's standard operating procedures.

Position Requirements
--- This is a great opportunity for US Navy Electronics Technicians, Fire Control Techs, etc. to use their skillset in a rapidly growing company in a steadfast field! To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
--- Minimum 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems or security camera systems.
--- Minimum 2 years of experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power. tools and scissor lifts.
--- Be customer focused and a good problem solver.
--- Ability to perform multiple tasks in a fast-paced environment, pay attention to detail, be highly organized and efficient.
--- Ability to take directions and follow through on instructions.
--- Experience as a general contractor or related fields is highly desirable.
--- Ability to travel up to 70% of the week, mostly driving, including overnights.
--- Ability to work extremely flexible hours and weekends to complete installation, service and maintenance of the Company's systems.
--- Valid driver's license and a clean Motor Vehicle Record (MVR) and the ability to maintain a positive driving record throughout employment. More...

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