Field Support Engineer (Level I) - Chandler Arizona

Company: Orion Talent
Location: Chandler, Arizona
Posted On: 04/19/2024

Position Details:
--- Title: Field Support Engineer (Level I)
--- Location: Chandler, AZ (greater Phoenix)
--- Schedule: You generally will be working traditional day shift hours (8a - 5p Mon-Fri)
--- Travel: You will occasionally be required (perhaps 20%) to travel to other sites (including international), primarily for training purposes (sometimes for a week at a time) or to assist at other customer facilities, but travel requirements definitely taper with time.
--- Compensation: Target base rate -$30/hr - 33/hr.
o Bonuses/Additional Compensation: Overtime is paid at 1.5X after 40 hours; Profit-Sharing (typically around 10%) paid quarterly and $3K annual car allowance.
--- Benefits: Company offers - starting on day one - a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Position Description: The primary responsibility for a Company Field Support Engineer is to perform repair and maintenance activities inside a semiconductor plant on Bright-Field, Dark-Field, Macro/Micro inspection, Thin Film, Resistivity & Surface measurement, and Optical Metrology equipment. Technical service activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at inside customer premises. Some other specific responsibilities include:
--- Represent the company to the customer and assume accountability for customer satisfaction with service performance.
--- Assure optimum quality of system equipment.
--- Coordinate actions with customers to maximize production time.
--- Evaluate, analyze, diagnose and troubleshoot technical problems.
--- Repair some board level problems using standard procedures, oscilloscopes and volt meters.
--- Repair of system level problems based on Company technical knowledge and Company training.
--- Once trained, provide guidance and technical assistance to other Engineers as needed.
--- Conduct customer orientation training on all aspects of equipment user applications.
--- Prepare and document reports on support activity to customers.
--- Provide timely billing invoice to customer for service activity.

In order to be successful in this role, you should have experience with and a significant working knowledge of Electronics / Avionics systems. The ideal candidate for this position is very "hands-on"; if you enjoy working on your car or motorcycle, if you are the go-to guy in your family to fix things around the house, then this opportunity could be the right fit for you. Hands-on electronics and electromechanical experience is preferred over textbook / theory experience for this position. More...

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