General Manager - Madison Wisconsin

Company: SSA Group
Location: Madison, Wisconsin
Posted On: 05/08/2025

Henry Vilas Zoo, Madison, Wisconsin, United States of AmericaJob DescriptionPosted Friday, May 2, 2025 at 4:00 AMTake the lead in creating unforgettable guest experiences. SSA Group at Henry Vilas Zoo is seeking a General Manager to join our team.Position Title: General ManagerReports to: Area General Manager and Regional Vice PresidentAbout SSA GroupSSA Group collaborates with zoos, aquariums, museums, and other cultural attractions to enhance dining, retail, admissions, and more. We aim to increase revenue opportunities for our partners across the U.S. With 50 years of experience, SSA is committed to sustainability, inclusivity, and innovation, transforming the cultural attraction industry.Founded by families, for families, SSA emphasizes customized best practices to elevate standards and support community and guest needs.Responsibilities

• Lead and supervise department managers to meet operational needs including financial, staffing, product, and client expectations.
• Manage scheduling for management personnel.
• Develop training standards for alcohol service, customer service, safety, and harassment prevention.
• Conduct management meetings and training sessions to ensure staff are well-trained.
• Coordinate with culinary and retail teams to monitor inventory and budgets.
• Act as the main liaison between the client and SSA, maintaining positive relationships.
• Collaborate with marketing to enhance guest experience and operational performance.
• Attend client meetings and report to regional managers.
• Ensure compliance with all applicable laws and maintain a safe, organized work environment.
• Oversee financial management, including budgeting, forecasting, and reporting.
• Manage invoices, cash reconciliation, inventory, and payroll reports.
• Forecast sales, analyze performance, and manage payroll and profits within guidelines.
• Drive revenue growth, control costs, and strategize on new revenue opportunities.
• Ensure excellent guest service through SSA's EXTRA Guest Service standards.
• Oversee daily operations across departments based on contract specifics.
• Maintain knowledge of contractual obligations and support legal compliance.
• Support employee discipline, updates to operating manuals, and event planning.
• Manage menu design, pricing, and long-term planning.
• Lead capital projects and legal business needs in partnership with HQ.
• Promote inclusivity, sustainability, and community engagement within the unit.
• Perform other duties as necessary.Job Requirements
  • Strong interpersonal and communication skills.
  • Proven leadership with team-building experience.
  • Excellent problem-solving and organizational skills.
  • Financial, merchandising, and analytical skills.
  • Flexibility in a fast-paced environment.
  • Basic computer skills.
  • Physical ability to stand for long periods and handle boxes (up to 35 lbs).
  • Willingness to work varied hours, including nights, weekends, and holidays.IDEA + Belonging
    • Foster inclusivity and support within the team.
    • Promote growth, opportunity, and sustainability efforts.
    • Engage in community activities and outreach.Experience & Education
      • Minimum five years in operations management; experience in cultural or attraction settings is a plus.
      • ServSafe certification is a plus.
      • All educational backgrounds accepted; must be 18+.Additional InformationThis list is not exhaustive. SSA reserves the right to modify responsibilities as needed.Compensation & Benefits--- Salary based on experience and education, ranging from $82,000 to $88,000.--- Flexible time-off policies.--- Medical, dental, vision, life insurance, and other voluntary benefits.--- 401(k) with 15% match (after one year).--- Paid parental and bereavement leave.--- Paid sick leave per state law.SSA and affiliates are equal opportunity employers committed to diversity and inclusion.Applications are accepted on a rolling basis at thessagroup.com until the position is filled.
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