Customer Experience Advocate - Middleton Wisconsin

Company: ESKER INC
Location: Middleton, Wisconsin
Posted On: 05/03/2024

Description:Job OverviewThe CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers can improve efficiency. Customer Experience Advocates usually support one Esker platform.Key Tasks/Duties:Manage and deepen relationships with 20+ assigned accounts; meet commitments according to the appropriate Customer Experience Engagement Program; use experience and judgement to take care of customers and strengthen relationships.Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services.Work with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions.Maintain customer interaction and task assignment documentation.Reach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases.Measure customer utilization of installed solutions using established procedures.Learn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customer can best use solutions.Maintain knowledge of current Esker solutions to suggest how customers can use upgrades and improvements.Recommend and support implementation of processes that improve team efficiency and customer satisfaction.Perform complex configuration changes and build reports.Requirements:Education Requirements:Bachelor's degree or 2+ years equivalent experienceEssential Experience:Strong professional communicationTime managementModerate technical skills to perform configurationsStrong Microsoft Office product experienceExperience using Salesforce or another ERP platformResourcefulness and problem solvingStrong customer and account management experience2+ years in customer service, customer training, or account managementManagement of multiple customer accounts simultaneouslyWork in a professional team settingCompensation details: 59800-74700 Yearly SalaryPIdcf2f74cf8f0-25660-34355100 More...

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