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Customer Service Manager - Systems - Union Grove Wisconsin
Company: ULINE Location: Union Grove, Wisconsin
Posted On: 04/24/2024
Customer Service Manager - Systems Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently! Direct a team of application testers and identify opportunities for system improvements to support the exceptional experience our customers love. Better together! This position is on-site, and we are looking for people who share our passion. Position Responsibilities - Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place.
- Maintain an in-depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations.
- Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.
- Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers. Minimum Requirements
- Bachelor's degree.
- 5+ years of management experience in operations or customer experience, including coaching, developing and motivating a team.
- Experience with project management, IT testing methodology and systems implementations.
- Excellent time management, organizational and communication skills. Benefits
- Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
- 401(k) with 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals and profit sharing. Employee Perks
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