Customer Service Representatives - Fairmont West Virginia

Location: Fairmont, West Virginia
Posted On: 05/04/2024

We are currently recruiting for 20-30 Customer Service Representatives for a major client in Fairmont, WV.



The training class will begin on 01/26/2015



Please be advised you are not able to take any time off during the training class (4-6 weeks)



Pay is $11 per hour/paid weekly



Summary of Responsibilities:



Workers are proficient in basic skills and occasionally require assistance in advanced functionality.



Understand business units, technical and/or business processes.



Possess intermediate troubleshooting skills.



Resolve customer issues and requests in a prompt, courteous, and professional manner.



Achieve customer satisfaction in all customer contacts.



Maintain a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements.



Responsibilities include initiating trouble calls, creating notifications, performing account maintenance, inputting data as required and documenting customer notes on accounts.



Provide sound customer service by exceeding customer needs.



Research all customer inquiries and perform appropriate system entries.



Receive/process outage and 911 emergency calls within company and regulatory guidelines.



Utilize independent analysis and good individual judgment resolving customer concerns.



Follow up with customers when appropriate.



Solicit sale of new or additional services.



Handle irate customers in a calm, courteous, and professional manner.



Use effective communication skills with good judgment to analyze and resolve customer inquiries.



It is the responsibility of each representative to read all communications and emails and to apply existing and new practices/procedures.



Representative is responsible to be available to attend necessary training.



Other duties may be assigned to meet business needs.



Specific Summary qualifications:



Must have a high school diploma or GED.



Must pass the company approved CSR test.



Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.



Ability to read and interpret documents such as quick reference cards, training documents, CNET and other available on-line help tools.



Ability to accurately calculate figures and amounts.



Ability to interpret technical instructions received from the field regarding meter reads and outage status.



Excellent communication skills including good grammar, tone of voice, and diction.



Basic computer and keyboarding skills.



Utilize SAP effectively and efficiently.



Excellent customer service skills (friendly, courteous, helpful).



Always works safely and with no work-related accidents or injuries.



ADDITIONAL INFORMATION:

Responsibilities:



Initiating trouble calls, creating notifications, performing account maintenance, inputting data as required



Documenting customer notes on accounts



Providing appropriate system entries



Receiving/processing outage and 911 emergency calls within company and regulatory guidelines



Utilizing independent analysis and judgment resolving customer concerns



Following up with customers when appropriate



Soliciting sales of new or additional services



Handling irate customers in a calm, courteous and professional manner



Using effective communication skills and judgment to analyze and resolve customer inquiries



Reading communications and emails and applying information to existing and new practices/procedures



Attending training



Qualifications



High school diploma or GED required



Must pass company approved CSR test



Call Center experience or strong customer service experience preferred



Must have ability to work mandatory overtime with little notice



Ability to sit at desk and be on phone for long periods of time



Excellent communication skills including good grammar, tone of voice and diction



Basic computer and keyboarding skills, with ability to use SAP efficiently



Excellent customer service skills (friendly, courteous and helpful)



Demonstrate a questioning attitude to continue to learn, produce results and strengthen existing relationships



Ability to read and interpret documents such as quick reference cards, training documents, CNET and other on-line help tools



Ability to accurately calculate figures and amounts



Ability to interpret technical instructions regarding meter reads and outage status



Always works safely with no work related accidents or injuries



If you are interested in applying for the position hit the "apply now" button - you may also call the office for more details (724)229-6090.



Adecco provides temporary and full-time placement personnel in the clerical, light industrial, accounting, data entry, word processing, manufacturing, professional and technical skill categories. Adecco has over 6,000 offices in 60 countries including over 1,500 branches located in the United States. Equal Opportunity Employer Minorities/Women/Veterans/Disabled More...

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