WV/Customer Service Rep I - Fairmont West Virginia

Location: Fairmont, West Virginia
Posted On: 05/04/2024

ADECCO is the largest staffing company in the area. A lot of the biggest and best companies in the area use ADECCO. We are currently recruiting for Customer Service Representatives for one of our top clients!



Summary of Responsibilities: Workers are proficient in basic skills and occasionally require assistance in advanced functionality; Understand business units’ technical and/or business processes; Possess intermediate troubleshooting skills- Resolve customer issues and requests in a prompt, courteous, and professional manner- Achieve customer satisfaction in all customer contacts- Maintain a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements- Responsibilities include initiating trouble calls, creating notifications, performing account maintenance, inputting data as required and documenting customer notes on accounts- Provide sound customer service by exceeding customer needs - Research all customer inquiries and perform appropriate system entries- Receive/process outage and 911 emergency calls within company and regulatory guidelines- Utilize independent analysis and good individual judgment resolving customer concerns- Follow up with customers when appropriate- Solicit sale of new or additional services- Handle irate customers in a calm, courteous, and professional manner- Use effective communication skills with good judgment to analyze and resolve customer inquiries- It is the responsibility of each representative to read all communications and emails and to apply existing and new practices/procedures- Representative is responsible to be available to attend necessary training- Other duties may be assigned to meet business needs. Business-Unit Specific Summary of Responsibilities: (Enter Business-Unit Specific Verbiage in this Section) Summary of Qualifications:- Must have high school diploma or GED- Must pass the company approved CSR test- Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships- Ability to read and interpret documents such as quick reference cards, training documents, CNET and other available on-line help tools- Ability to accurately calculate figures and amounts- Ability to interpret technical instructions received from the field regarding meter reads and outage status- Excellent communication skills including good grammar, tone of voice, and diction- Basic computer and keyboarding skills-Utilize SAP effectively and efficiently- Excellent customer service skills (friendly, courteous, helpful. This is an excellent opportunity for the right person.





Must have good attendance and experience. Pay will be $11.00 to start



If you are interested in learning more about these positions, please contact our office by calling (304)422-0288 or apply online RIGHT NOW!! at www.AdeccoUSA.com



Adecco is an equal opportunity employer More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.