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Maintenance Coordinator - Seattle Washington
Company: Penske Location: Seattle, Washington
Posted On: 04/20/2024
POSITION SUMMARY: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to internal and external customers. Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability. The Maintenance Coordinator role has responsibilities in the two main areas of Parts Administration and Service Counter Support. Each associate will have a unique accountability list as outlined by their Branch Financial Manager. The list of Key Responsibilities shown below includes all areas. KEY RESPONSIBILITIES Maintenance Service Customer Support - Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O's, schedule pick-ups and vendor outside work. - Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer. - Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling. Inventory Productivity - Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss. - Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis. - Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed. - Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner. - Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department. Process Analytics - Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability. - Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement. Other Responsibilities - Projects and tasks as assigned by Branch Financial Manager and District Financial Manager. Why is Penske for you? |
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