Current Statistics
1,422,598 Total Jobs 282,334 Jobs Today 16,851 Cities 222,692 Job Seekers 146,721 Resumes |
|
|
|
|
|
|
Dispatch Service Coordinator - Spokane Washington
Company: Patterson Location: Spokane, Washington
Posted On: 04/18/2024
Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job Description:Job SummaryAs a Dispatch Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests. -This position will either work out of our Billings, MT branch location or our Spokane, WA location.Essential Functions - Triages calls and inquiries -from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled service.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
- Reconciles various CRM reports on a -monthly basis.
- Works closely with the Branch Procurement Specialist(s) with resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
- Performs other service coordinator duties as assigned.Job QualificationsMinimum Qualifications:
- Associates degree or higher -preferred or 2-5 years equivalent industry experience.
- Expresses strong customer service -orientation or related dispatching experience through excellent written and verbal/phone communication skills.
- Has strong organizational and -multi-tasking skills, demonstrates sound judgment and excellent -decision-making abilities, and shows a great attention to detail.
- Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
- Possesses strong planning and -organizational skills, both written and verbal.
- Uses technology with efficiency, -including Microsoft 365 and SAP CRM platforms.Preferred Qualifications:
- 1-3 years dispatching and customer -service experience, with previous experience in the Dental industry preferred.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.What's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
|
|
|
|
|
|
|