Help Desk Analyst - Richmond Virginia

Company: Crescens
Location: Richmond, Virginia
Posted On: 05/05/2024

Job Title: Help Desk Analyst
Location: Richmond, VA
Duration: 4 Months

Job description:
The Help Desk Analyst provides technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Skills;

• Experience providing technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and OS More...

      

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