Auto Dealership Service Advisor - Norfolk Virginia

Company: Hendrick Automotive Group
Location: Norfolk, Virginia
Posted On: 05/04/2024

Rick Hendrick Chevrolet is seeking a dedicated Service Advisor to join our dynamic team in Norfolk, VA. In this role, you will act as the liaison between our customers and service technicians, ensuring exceptional customer service and seamless operation of our service department.
Your expertise in understanding customer needs, advising on maintenance and repair solutions, and delivering a personalized service experience will drive our commitment to excellence. If you are passionate about fostering customer relationships and have a knack for problem-solving, we invite you to apply and help us elevate our service standards.
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** Offering up to $5,000 Sign-On Bonuses for qualified Automotive Service Advisor candidates **
Employee Benefits

Aggressive performance based pay plans
The Best Dealership Facilities in the Area
401(k) with Company Match
Largest privately owned auto group in the country, GREAT career growth potential
Paid Medical - NO COST Employer Healthcare and Prescription Plan
Generous paid time off/vacation and sick days
Basic Life Insurance
NO COST Employee Assistance Program
Paid Factory Training
Comprehensive employee recognition/rewards programs
Hendrick Automotive Group is a back-to-back winner of Automotive News's--"Best Dealerships to Work For"--Award
Successful Team approach with Doing Business the Right Way Focus







Service Advisor Job Responsibilities

Greet customers and establish rapport to understand their service needs.
Schedule service appointments and coordinate with the service department.
Advise customers on necessary/suggested services and maintenance based on vehicle inspection and manufacturer guidelines.
Provide customers with detailed explanations of the service work to be performed, along with the costs and time estimates.
Document services requested by the customer and prepare detailed work orders for the service department.
Monitor the progress of vehicle repairs and services to ensure timely completion.
Update customers on the status of their vehicle, including any changes in service or repair timelines.
Promote and sell additional services and products, aligning with customer needs and vehicle maintenance schedules.
Process customer payments and manage billing and invoicing for services rendered.
Follow up with customers to ensure satisfaction with service work and to address any concerns or issues.
Maintain a thorough knowledge of automotive products, services, and the latest industry trends.
Manage service records and customer history in an organized and confidential manner.
Work closely with service technicians and parts department to ensure proper stock levels and availability of frequently used parts.
Handle customer complaints professionally and resolve them to encourage repeat business.
Participate in ongoing training and professional development to stay current with service techniques and customer service best practices.







Job Requirements

Proven experience as a Service Advisor or similar role in the automotive industry
Knowledge of automotive service and repair procedures
Excellent communication and interpersonal skills
Ability to explain complex technical issues to customers in an understandable manner
Strong customer service orientation and ability to handle customer queries and complaints effectively
Proficiency in service advisor software and tools as well as MS Office or equivalent
Familiarity with automotive parts and inventory management
High school diploma or equivalent; a degree in mechanical or automotive services is a plus
Valid Driver's License
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Strong organizational and time management skills
Ability to work independently and as part of a team
Willingness to participate in ongoing education and training to keep skills current
Flexibility in working hours, including weekends and holidays as required
Ability to maintain a professional appearance and provide a positive company image





To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.Compensation details: 48000-96000 Yearly SalaryPI75fc8c2cfe86-25660-34272388 More...

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