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Data Center Operations Manager - Hamilton Virginia
Company: CyrusOne Location: Hamilton, Virginia
Posted On: 04/28/2024
The Data Center Operations Manager is responsible for ensuring optimal performance of data center and facility environments, systems and personnel, as well as, the daily over-site and guidance for administrative and maintenance functions. Essential Functions: Environmental Management -
Manage day to day operations of cooling (production & distribution) and electrical systems -
Troubleshoot issues related to the critical infrastructure using test equipment, observation and automation, monitoring and control applications -
Proactively develop and implement maintenance activities to include both critical infrastructure and general maintenance of the physical plant (appearance) -
Work with Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer -
Report on all SLA required activities Capacity Management - Maintain current status and future status reporting on all capacity thresholds within the facility
Access Management -
Work with Security Manager to assure all access points are monitored and controlled -
In conjunction with Security Manager, manage all security issues to resolution and conduct post mortems Building Management -
Management of the building and its related services such as janitorial, grounds, plumbing, fuel, phone systems, etc. -
Manage all sub-contractor agreements to maintain the facility -
Operation and maintenance of cable plant and fiber entrance, raised floor systems, automation and control systems, fire detection and suppression systems and security systems -
Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements and vendor relationships Environmental Services Management -
Set up and maintain environmental monitoring solutions for all managed facilities -
Work with Operations to assure monitoring is in place for delivered services Regulatory Compliance Management -
Updates and training for Facility Operations Handbook -
SAS 70 Audits -
PCI, HIPAA, LEED and other compliance objectives as directed Asset Management -
Management of asset tracking processes and systems -
Reporting on assets internally and for customers Support of Customer Implementations -
Work with Implementation Manager to assure a smooth implementation process for the customer -
Fulfillment of customer requests including cabinet or cage setup, office setup, build room reservations, cross-connects, cable tests and supplies such as enclosures, cage materials, shelves, power strips, cabling, furniture, etc. Service Delivery Responsibilities -
Ticket Fulfillment -
Perform cross connects, cage builds, customer requests and scheduled tasks as needed -
Quality verification -
Ensure all work is done correctly, completely, and meets all SLA requirements -
Review and close tickets -
Design and create service delivery procedural manual -
Oversee training and development process for service delivery group -
Participate in 24 X 7 X 365 rotation Minimum Requirements: |
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