Workforce Management - Specialist - Doswell Virginia

Company: Kings Dominion
Location: Doswell, Virginia
Posted On: 04/18/2024

Overview:Kings Dominion -is seeking a -Workforce Management Specialist supporting the Workforce Management strategy and based in -Doswell, VA. - -This position will serve as the project leader and change champion supporting our workforce management time and attendance platform. - This position will serve as the functional expert for the system and be responsible for system upkeep and user training. - They will be responsible for the forecasting and reporting of staffing needs. - The position will forecast and report on business metrics and directs the scheduling process to ensure that the appropriate staffing requirements are met for the park. - The position will oversee all compliance and work with Internal Audit, HR, and payroll to ensure all policies and procedures are upheld. -
Responsibilities:

• Work with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.
• Oversee labor scheduling processes and provide cross functional support to other departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reports.
• Monitor productivity of labor force utilizing the WFM system, reporting, and dashboards and provide feedback to operating divisions and General Manager.
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
• Work with management teams to oversee workforce optimization programs to ensure innovation, adoption and standardization of best practices across all divisions.
• Serve as the WFM system owner, working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades.
• Develop a change management strategy focused on minimizing disruption within the business, which engages leadership participation, is designed for sustainability, and supports theg future state operating ideologies.
• Define key metrics to provide managers a solid understanding of business performance.
• Establish reporting methods around key metrics related to WFM and ensure KPI's are met.
• Stays current on internal work processes, policies, and procedures and identifies recurring problems around them; contributes ideas on ways to resolve problems.
• Analyze and manage associate training and certifications, adjusting as needed to ensure staffing levels are achieved.
• Work with internal audit, HR, and management teams to ensure compliance standards are being met.
  Qualifications:
  • Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience
  • Theme park or Retail industry experience
  • Change management experience
  • 6+ years relevant work experience in the WFM/Data analysis sector with progression in role
  • Excellent organizational skills
  • Strong analytical skills, creating thinking, critical reasoning and intellectual curiosity
  • Strong ability to lead and partner in cross-functional teams
  • Knowledge of workforce management
  • Ability to communicate clearly and persuasively both verbally and in writing
  • Awareness of WFM and industry trends and best practices
  • Demonstrate critical interpersonal relations and judgment skills in working with the various constituents throughout the organization
  • People manager, able to lead and motivate teams to drive continuous improvement of processes and practices, along with achieving high levels of customer satisfaction
  • Cultivates a high performance service culture within the organization that nurtures and encourages service excellence, engagement, cost consciousness and quality based on Cedar Fair Cornerstone principles and drive strategic results More...

        

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