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Tier I Help Desk Specialist - Bluemont Virginia
Company: Disability Solutions Location: Bluemont, Virginia
Posted On: 04/14/2024
Job Description Join BAE Systems and be part of a diverse and enthusiastic team who is supporting our customer's critical mission. We are searching for dedicated individuals to join one of new and expanding programs.BAE Systems is seeking Help Desk Specialists to support our customer in Bluemont, VA. This position will provide Tier 1 service desk support for the client's employees and customers. The Enterprise Services Desk (Help Desk) is focused on first contact resolution as much as possible, and operates using shifts that can vary and with staff being adjusted to meet requirements in order to provide IT support for our client's employees and customer.Job Responsibilities Include: - Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
- Respond to queries and troubleshoot over the phone.
- Utilize the customer's extensive knowledge base to find solutions to issues.
- Utilize remote desktop control utilities to assist end users with problems and to show users how to perform certain tasks.
- Report to work promptly based on the work schedule.
- Occasionally train new staff once the candidate is up to speed and confident in the customer environment.
- Please note when disasters are declared ESD staff may be required to work 12 hour shifts, and all overtime (hours above 8 per day) is paid at time and a half.FEDCIV Required Education, Experience, & Skills This position is REMOTE until further notice.Must hold a TS Clearance.Must be able to provide Tier 1, IT support 24x7x365. (Must be able to work ALL SHIFTS)Must have real world experience in internet application help desk support at an enterprise level. Microsoft Certified Professionals (MCP) are desired, but not required.Microsoft Windows 10, Microsoft Office Suite, various Internet browsers to include Internet Explorer, Mozilla, Firefox, Chrome and be able to learn new Operating Systems, Applications and over the phone hardware troubleshooting skills during normal hours using on the job training.Education
- Requires a High School diploma, AS or BS preferred.
- Requires 4 years relevant experience without a Degree or 2 years relevant experience with a degree.Specific Skills
- 3+ years of experience with proficiency supporting Microsoft Windows 10.
- 2+ years of experience providing over the phone hardware & software troubleshooting.
- 2+ years of experience with Remedy Help Desk, or similar help desk system.
- 3+ years of experience with proficiency supporting Microsoft Office Suite.
- Demonstrated ability to type 25 words per minute or more.
- Demonstrated ability to interact and work with a diverse customer base.Preferred Education, Experience, & Skills Desired Skills
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