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Customer Service Operations Associate - Salt Lake City Utah
Company: Wolters Kluwer Location: Salt Lake City, Utah
Posted On: 05/05/2024
The Customer Service Operations Associate ("CSOA"), a role within the Account Services Department, has two primary responsibilities. First, for any renewal filing, the CSOA is responsible for outreach to various licensing agencies to obtain the form/notice needed to renew a particular license. Second, the CSOA is responsible for agency outreach, once any application has been filed with a jurisdiction with the goal of obtain evidence of approval. CSOAs work closely with the team's Customer Success Associates ("CSA") to navigate through any issues that may arise during these processes. Essential Duties and responsibilities -
Contact jurisdictions to obtain renewal notices as well as to determine whether filed applications and registrations have been approved. -
Record needed next steps to file renewals and work with CSA to resolve any issues preventing confirmation of approval. -
Update internal database with approval details or follow up notes. -
Demonstrate diligence with respect to follow ups, both internally and externally, to complete all tasks assigned. Other Duties Other duties as assigned. Job Qualifications Education: Minimum Bachelor's degree, or equivalent Experience: 1-2 years of customer service and licensing experience is preferred Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) |
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