Systems Support Specialist - Provo Utah

Company: Qualtrics
Location: Provo, Utah
Posted On: 04/15/2024

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Systems Support Specialist

Why We Have This Role

We understand that our customers' success is crucial to our own success as a company. By having a dedicated team focused on effectively helping our customers and internal employees with core product platform administrative features. While helping customers is your core focus, you can lead projects in the Customer Operations department that have an impact not just on this team - but across the company.

How You'll Find Success

Become the technical subject-matter expert on the Qualtrics platform

Deliver exceptional customer experiences

Take initiative and get things done to achieve resolution for our customers

Work well in teams - partnering with managers, cross functional teams, and teammates

Demonstrate a growth mindset and a bias for continuous improvement

How You'll Grow

Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat

The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change

We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists to find solutions for both our customers and our processes

Help companies achieve their business/company goals, through your exceptional troubleshooting and technical expertise

Improve your qualifications/technical skills (HTML, Javascript, CSS)

Learn more about a day in the life of our Product Specialists (https://www.qualtrics.com/careers/us/en/product-specialists) .

Things You'll Do

Use your analytical and problem solving skills to respond to technical support needs

Work with customers ranging from grad students to Chief Marketing Officers

Help companies from startups to the Fortune 500 across all industries identify solutions to achieve their business goals

Constantly learn and adapt as our products and technologies change

Work with your team to solve customer questions in an in-office environment three days a week

What We're Looking For On Your Resume

Minimum Requirements:

Bachelor's degree from a top university.

Hard-working self-starter

Excellent analytical skills.

Ability to communicate and teach complicated concepts.

Detail-orientation with an ability to prioritize and meet deadlines.

Interest in Technology/SaaS industry.

Preferred Requirements:

Technical or hard science major or minor.

Prior instructing, research, or tutoring experience.

Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).

What You Should Know About This Team

You'll know you are a top performer when you consistently receive top satisfaction scores from our clients.

You'll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.

Our Team's Favorite Perks and Benefits

Competitive salary, performance bonuses, generous 401(k) Match

Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.

$1800 Experience bonus to be used for an "Experience" of your choosing

Unlimited Sick Days

Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.

Free food and drinks, massage chairs, table tennis, an onsite gym and more

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) , Equal Opportunity Employment (https://www.eeoc.gov/poster) , Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. More...

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