Entry Level Enrollment Specialist - Carbondale Illinois

Company: Regal Resolutions, Inc.
Location: Carbondale, Illinois
Posted On: 06/28/2025

Are you incredibly detail-oriented and driven to help individuals seamlessly access essential residential services? Step into a vital role as an Entry Level Enrollment Specialist! At Regal Resolutions , we are pioneers in direct consumer engagement, meticulously shaping how individuals connect with essential telecommunication services. From our strategic base in Carbondale, we're dedicated to forging genuine, in-person relationships that not only meet immediate needs but also introduce innovative Frontier Residential solutions designed to enhance modern home connectivity. Our unwavering commitment lies in delivering unparalleled service excellence and expanding access to high-quality internet, TV, and phone services across the region. Our Entry Level Enrollment Specialist plays a pivotal role in ensuring eligible community members gain access to Frontier Residential services without a hitch. This full-time position is ideal for individuals with a meticulous eye for detail and a talent for clear communication. You will be the expert guiding new customers through the critical final steps of their service activation – from verifying eligibility and completing paperwork to troubleshooting any enrollment hurdles. Your precision and patience will directly enable families in Carbondale to enjoy reliable connectivity. Entry Level Enrollment Specialist Requirements Guide customers through the Frontier Residential enrollment process, ensuring seamless access to internet, TV, and phone services. Verify eligibility by thoroughly reviewing customer documents to confirm qualification for services and promotions. Accurately manage documentation, completing, submitting, and tracking enrollment forms and contracts with attention to detail. Explain service details, including billing cycles, activation procedures, and fees, ensuring full customer transparency. Resolve enrollment issues, addressing common roadblocks and escalating complex cases as needed. Maintain data accuracy, inputting and managing customer enrollment details across various systems for compliance and efficiency. Deliver outstanding customer support, answering questions and guiding customers with professionalism and empathy. Ensure regulatory compliance, strictly adhering to company policies, Frontier Residential guidelines, and industry standards. Stay informed on Frontier Residential products, service plans, and promotions to provide accurate customer information. Support outreach efforts, working with sales and marketing teams to ensure a smooth transition from initial interest to enrollment. More...

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