Wireless Customer Service Associate - Carbondale Illinois

Company: Regal Resolutions, Inc.
Location: Carbondale, Illinois
Posted On: 06/28/2025

Are you a patient, tech-savvy problem-solver passionate about keeping customers connected? Join Regal Resolutions as a Wireless Customer Service Associate! Regal Resolutions , a synergistic powerhouse in brand representation, seamlessly integrates cutting-edge campaign management with a profound commitment to cultivating meaningful business relationships. As a premier partner for Frontier Residential, we are seeking an empathetic and detail-oriented Wireless Customer Service Associate to join our dynamic team. This full-time role is your opportunity to become a trusted resource for customers navigating the exciting world of wireless connectivity. As a Wireless Customer Service Associate, you'll be the expert who answers questions about wireless plans and devices, troubleshoots service issues, and ensures every customer has a seamless and positive experience with Frontier Residential's wireless solutions. This is a crucial position for ensuring customer loyalty and enhancing our reputation for exceptional support in Carbondale. Essential Functions of the Wireless Customer Service Associate Provide face-to-face customer service for Frontier Residential wireless at events and outreach sites, ensuring seamless support. Address inquiries on wireless plans, billing, devices, troubleshooting, and activations with clarity and professionalism. Assist with basic device troubleshooting or escalate complex issues to technical support for swift resolution. Explain wireless plans, devices, and promotions to help customers make informed choices and maximize connectivity. Support account changes, upgrades, activations, and other service adjustments to enhance customer experience. Document customer interactions and resolutions in CRM systems for accuracy and future reference. Escalate advanced support needs to internal teams or senior personnel when necessary. Ensure compliance with company policies, Frontier Residential guidelines, and industry regulations in all interactions. Gather customer feedback to support service improvement initiatives and optimize offerings. Identify opportunities to inform customers about additional Frontier Residential services, such as internet and TV bundles, to enhance their overall experience. More...

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