Inside Sales Representative II - Bellwood Illinois

Location: Bellwood, Illinois
Posted On: 06/23/2025

Position Summary The Inside Sales Representative II position combines aspects of inside sales with traditional customer service. Inside Sales responsibilities include developing customer quotes, qualifying leads, and monitoring opportunities while developing business relationships with assigned customers. Customer service responsibilities incorporates order maintenance, fielding customer inquiries, and advocating for a customer within a manufacturing environment. Combined, these responsibilities provide a customer with a complete service experience Responsibilities · Enter sales orders into the computer system and appropriately process special order requests, expedites, reschedules, and credit holds as necessary · Work within company ERP system to enter new customer accounts; determine customer order status, product availability, proper pricing and special discounts; process customer credits; process price updates, and other tasks as required · Process customer order cancellation requests, determine reason for cancellation, review pertinent information with Marketing Manager and follow up with agreed upon resolutions. · Process returned goods, determine reason for return, issue returned material authorization within established company guidelines as relating to standard and non-standard products and schedule order replacements and repairs as required. · Resolve returned goods discrepancies, process credit memo for management approval and issue to customer. · Work with customers, Regional Sales Managers, engineering, production planners, and other internal personnel as required to resolve order discrepancies and problems. · Respond to telephone and e-mail inquiries from customers, distributors, Regional Sales Managers and any other inbound inquiries on matters such as, order status and problems, inventory availability, technical product information, and any other type of special requests. · Collaborate with Inside Sales Manager and Regional Sales Managers to support customer and field requirements as required. · Collaborate with Inside Sales Manager, Regional Sales Managers and engineering to manage and process technical, sample and new product requests from the field. · Work with Inside Sales Manager to process requests for special pricing and new product pricing within specified guidelines and submit to Sales and Marketing Manager. · Coordinate pertinent information and data, such as forecasts, from customers and Regional Sales Managers to assist appropriate internal personnel with servicing customer needs. Position Qualifications – Skills and Abilities · 3 years of inside sales or customer service experience. · Very organized with ability to work independently. · Strong typing skills. · Excellent phone skills and video conferencing capabilities. · Working knowledge of Microsoft Office products, including Excel, Word, Powerpoint, and Outlook. · Other Requirements · Associates degree a plus. · Experience in providing customer service from a manufacturing company is a plus · Ability to learn about our products and provide technical support is a plus. · Experience with an operating system such as Oracle EBS or Syteline is a plus. · Experience with a CRM such as Salesforce is a plus. More...

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