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Auto Finance Representative - Irving Texas
Company: TEKsystems Location: Irving, Texas
Posted On: 05/19/2024
Description:Honda is simultaneously hiring for multiple departments. Candidate will be interviewing for both roles. Customer Care Representative - Monday - Friday
- 8 AM - 5 PM with one Saturday a month (8 AM - 12 PM)
- Answering incoming calls throughout the day from Honda/Acura customers who need assistance with their account, payment, information, title request, payment options, logging into website etc.Customer Accounts Representative
- Monday - Friday
- 8 AM - 5 PM with two late nights a week (11 AM - 8 PM, late nights are never on Friday) with every other Saturdays (8 AM - 12 PM)
- One week of the month will all be 7a-4p, with Saturday 7a-12p for that week only.
- This position is a light collections positions, meaning you're calling customers who have only missed one payment (between 1 and 29 days past due).
- This is more of a customer service role, because often times you're talking to people who need help adding a credit card, changing their expired payment method, don't have auto-pay turned on, forgot their password to log in and pay, etc. Any "heavy" collections activity goes to another department.Other Information:
- 6-month contract to hire
- On-site in Irving
- Looking for career minded individuals
- Will be cross-trained and moved between departments every few months or so
- Honda is merging a lot of their business to Irving this year; they are looking for sharp candidates that can be promoted to leadership positions eventually
- NOT looking for candidates who just wants to be in a call center foreverWork Environment:
- Office low cubicle environment
- Corporate business professional
- Business Casual Dress AttireAdditional Skills & Qualifications:
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