Customer Service Representative-Full Time-North Austin - Austin Texas

Location: Austin, Texas
Posted On: 05/15/2024

Job Description: Customer Service Phone Representatives. Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home. NO SALES. You will receive, respond to and process customer telephone inquires regarding mortgage real estate issues in a high volume call center. Handle approximately 60+ calls on average daily. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience. Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers. *INBOUND & OUTBOUND calls (NO collections or sales) *Average 60 - 70 calls per day * We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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