System Administrator - Houston Texas

Company: Brooksource
Location: Houston, Texas
Posted On: 05/09/2024

ServiceNow System AdministratorFortune 500 Utilities ClientHouston, TX (Hybrid T-R Onsite)Summary: This role is responsible for modifications to ServiceNow's core ITSM system functionality, creation of new applications and understanding of various system integration needs. Colaboration with other ServiceNow System Administrators and key stakeholders to analyze and understand requirements, then transform requirements into solution. Essential Duties/Responsibilities:

• for development, maintenance and support activities for the ServiceNow System to ensure optimal performance.
• design, development and implementation of ServiceNow platform initiatives
• migration of code from development and test systems to production system.
• and maintain migration documentation.
• code control log and validates code migration documentation, in accordance with audit and change control guidelines.
• technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practicesResponsible for overall ServiceNow code quality
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Attend regularly scheduled meetings to identify any tasks or user stories that are at risk and provides support as needed
  • Work with management to design a Release Management process
  • Work with management and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing
  • Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
  • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
  • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
  • Education:Bachelor's Degree in Technology/Business or equivalent work experienceITIL v3 or 2011 CertificationServiceNow System Administrator CertificationExperience:
    • Years of ServiceNow experience. Implementation; Incident Management; Knowledge Management; Change Management; Service Catalog; Asset Management; Problem Management, CMBD; Integration and Discovery
    • with MySQL, Oracle, DB2 databases
    • with Client Scripts, UI Policies, Business Rules, Advanced Reference Qualifiers, Reporting, Security through Access Control Rules and Graphical Workflows
    • documentation experience to capture client as-is/to-be process workflow2+ years of experience as System Administrator of other ITSM platforms5+ years of experience using JavaScript, HTML, CSS, AjaxUnderstanding of software development methodologies (Agile, waterfall, etc)Knowledge of LDAP/Active DirectoryPrevious experience with relational databases such as MS SQL Server a plusAdditional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs):Must have solid understanding of web technologies (HTML, CSS, JavaScript)Must demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures, and take all required training courses. Must demonstrate respect for all individuals and adhere to the Company's values and business practices. Demonstrate innovative thinkingAbility to maintain calm demeanor when faced with difficult clients and situationsAbility to prioritize and execute tasks in a fast paced environment Strong customer-service orientationGood written and oral communication skillsAbility to communicate in both technical and business languageExcellent listening and interpersonal skillsAbility to work independently with a high degree of initiativeAbility to plan, schedule and track activities required for their successful completionAnalytical and good problem solving skillsGood communication skills - verbal and writtenGood interpersonal skills and function well in a team and multi-management environmentProficient in the use of MS Excel, PowerPoint, Word and Visio.Proficient in the use of SAPOrganized and capable of multi-taskingWork well under pressure and can work overtime when neededPhysical Requirements: Able to operate a personal computer, either desktop or laptop.Must have the ability to operate a copy machine, fax machine, calculator, telephone, and other office equipment. Must be able to bend and stoop.Able to sit and view a personal computer display for long periods of timeWorking Conditions: Able to work indoors, in an office environment, regardless of whether cubicle, open office or private office.Able to travel to company locations outside assigned work location and attend or conduct meetings and or training with clients, vendors, contractors, etc.Able to produce quality work in fast paced environment with high daily pressure to meet deadlines.Able to work irregular hours and overtime as needed or required to meet established deadlines. More...

          

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