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Assistant Director of Housekeeping - Arlington Texas
Company: Disability Solutions Location: Arlington, Texas
Posted On: 05/08/2024
Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.Job Specific - Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
- Oversees daily assignment of duties to Housekeeping staff
- Analyzes daily room turn and makes staff or procedural adjustments as necessary
- Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
- Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner
- Maintains Housekeeping staffing levels to provide for optimal performance
- Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
- Uses guest comment responses to design additional training programs
- Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
- Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
- Responsible for overseeing the activities of Housekeeping Staff
- Monitors daily payroll and takes corrective action when disparities occur or productivity drops
- Assumes the duties of Director of Housekeeping in the Director's absence
- Greets and interacts with guests in an outstandingly friendly and professional manner
- Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
- Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
- Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed
- Maintains close contact and ensures good communication with employees
- Ensures that responsive and efficient repair services are provided to satisfy guest requests
- Investigates guest complaints and takes corrective measures
- Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
- Interviews and makes recommendations regarding hiring of Housekeeping personnel
- Interviews and selects Housekeeping line level personnel
- Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
- Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
- Sets agendas for training
- Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
- Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
- Responsible for projects assigned to second and third shift employees
- Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
- Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
- Assists Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
- Plans special lobby cleaning projects and ensures their completion
- Coordinates lobby maintenance projects with Engineering
- Plans maintenance of lobby floors
- Coordinates monthly accounting for all supplies requisitioned from other departments
- Attends staff meetings, Pre-Cons, Rooms Meeting and other special meetings when required
- Sets agendas for Housekeeping meetings and runs meetings as needed
- Schedules and implements training programs for assigned employees and attends and participates in training as needed
- Prepares monthly payroll and budget forecast for public space employees
- Writes and submits yearly performance appraisals for Housekeeping Staff
- Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
- Mediates disputes between employees as necessary
- Keeps Director of Housekeeping informed of all matters significantly affecting the department
- Keeps all other departments informed about Housekeeping operations as needed
- Approves departmental schedules
- In consultation with the Director, prepares master lists of general cleaning and all other cyclical projects
- Periodically inventories supplies and equipment
- Determines discard and maintenance regimes for each machine and equipment piece
- Prepares public area staff schedules, vacation list, and payroll
- Meets and interacts with outside vendors in an outstandingly professional manner
- Stays current with industry related technological improvements geared toward product improvement and increased efficiency
- Performs numerous responsibilities to meet time-sensitive deadlines
- Ensures that responsive and efficient uniform room and repair services are provided
- Prepares department purchase requisitions
- Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
- Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
- Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
- Assists in the selection of employee uniforms and the determination of uniform purchase requirements
- Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
- Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
- Interacts with guests to solve problems and ensure satisfaction
- Develops monthly usage reports for cleaning supplies and guestroom supplies
- Creates and maintains control procedures for keys, radios, pagers, etc.
- Creates comprehensive training programs utilizing diverse techniques
- Creates Quality Assurance and Cyclical Programs
- Creates Incentive/Rewards/Recognition Programs
- Creates an environment in which excellent staff morale is fostered and staff retention is a priority
- Ensures efficient operation of HOSTAR System
- Receives the weekly inventory of cleaning and guest supplies for the hotel
- Requisitions supplies needed to maintain weekly par levels
- Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
- Works closely with Laundry Manager/Supervisors to ensure that Hotel linen quantity and quality needs are consistently met in a timely and efficient manner
- Ensures that Housekeeping office and storeroom are kept neat and organized
- Responsible for the submission of all performance appraisals for assigned employees
- Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with and enforces hotel uniform and grooming standardsQualifications
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