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Content Review Quality Assurance - Russian - Austin Texas
Company: Accenture Location: Austin, Texas
Posted On: 05/07/2024
Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies for Diversity lists. Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. The role will enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope and ensure timely quality insights are shared to drive process improvements. Meet with the Operations Team and drive overall quality standards defined as per the process. Day to day responsibilities may include, but are not limited to: - Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures
- Fulfill base productivity and quality requirements.
- Partner with internal teams to ensure that decisions made by Content Review team is being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
- Working closely with quality assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical.
- As new content policies are being developed and prototyped, providing details to local teams around the impact of the policy change on the teams current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place.
- Deliver just in time training to reviewers on new or changing content policies as well as refresher training on existing content policy on an as needed basis. Re reviewing decision accuracy audits to ensure consistency and alignment with internal standards and policies.
- Managing investigations of escalations of inaccurate decisions to understand the root causes , especially in cases where policies are new, the content is ambiguous or the decision has an outsized impact if incorrect. Mentoring auditors on the use of audit tools and systems.
Basic Qualifications - Minimum 12 months experience in content moderation
- Must be fluent in English and Russian languages.
Skills Needed |
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