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Customer Service Representative - Austin Texas
Company: ABC Home & Commercial Services
Location: Austin, Texas
Posted On: 05/05/2024
Job Type
Full-time
Description
ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree, Home Improvement).
** $18 to $21 an hour based on experience * *
This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.
- During your training you will be required to train in the office for 3 - 6 months as stated above.
- Willing to work a minimum of 1 Saturday per month (rotate with your Team)
- *Only seeking local applicants from the great Austin Area*
WHAT WE LOOK FOR
- Previous customer service experience required.
- Previous scheduling and/or call center experience in any of the following services preferred: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)
- An individual that is cooperative, accommodating and patient.
- Ability to be consistent with repetitive work.
- Supportive and always willing to help.
- Ability to organize tasks and workload consistently throughout the day.
- Excellent interpersonal and communication skills.
- Must be able to adhere to company policies and procedures.
- High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
- Excellent written communication skills, including spelling and punctuation.
- Bilingual is a plus.
- Collaborative team player.
- Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
- Ability to sit for long periods of time.
- Willing to work a minimum of 1 Saturday per month (rotate with your Team).
- During your training you will be required to train in the office for 3 - 6 months.WHO WE ARE
ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
Requirements
WHAT YOU'LL DO
- Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
- Provide timely and accurate information to incoming customer requests.
- Schedule service appointments.
- Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
- Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
- Maintain customer records by immediately updating account information.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain a positive attitude at all times with customers, fellow employees and supervisors.
WHAT WE OFFER
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