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Representative Customer Service - Jersey Village Texas
Company: CEMEX Location: Jersey Village, Texas
Posted On: 05/04/2024
Company Overview Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at www.cemexusa.com/careers . For direct access to CEMEX Career Opportunities, visit us at https://jobs.cemex.com/ . Job Summary The Customer Service Representative must have extensive knowledge of the service area. Job Responsibilities - Intake orders via centralized call center
- Process credit card charges
- Answer heavy phone volume
- Negotiate delivery times with customers
- Coordinate with quality control and office personnel to ensure service and delivery of products
- Perform other duties as assigned
Qualifications - 1-3 years experience in dispatching in a similar industry
- High School Diploma or equivalent
- 3 years of experience in a customer facing role
Knowledge, Skills, and Abilities - Interest in pursuing a sales career
- Ability to manage smartphones and digital tools
- Experience with downloading and setting apps on IOS and Android
- MS Office intermediate to high level required
- Bilingual (Spanish Preferred)
Working Conditions - This position is a metrics driven role that is fast paced and results oriented within an office setting
- This position requires that the individual can function effectively in an evolving process that is prone to change
Physical Requirements |
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