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Customer Service Call Center Representative - Leon Valley Texas
Company: CONDUENT Location: Leon Valley, Texas
Posted On: 05/04/2024
About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description:Do you have a passion for helping customers solve problems? Our company is currently hiring in San Antonio, TX Customer Service Call Center Representative $15.00 HR Great Benefits---and Incentives Paid Training! Summary: As a Customer Service Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience,---passion,---and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.--- In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.--- What you will be doing:--- Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily). Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate Acknowledge and resolve customer complaints and difficult situations. Process required transactions via web-based applications. Submit research requests in a concise yet accurate Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. What you get: Full Time EmploymentHourly Rate of $15.00 starting on day one This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours. Business/Operations Hours: Monday - Sunday, 24/7 Shift differential of $1.50 per hour---if working hours between (6:00PM to 6:00AM) Weekend shift differential of $1.00/hrIncentive Plan - Provides the opportunity to earn up to---an additional $350 a month---contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training Paid Training: Training Schedule: Monday-Friday (11:00am-8:00pm) Career Growth Opportunities Great Work EnvironmentBenefits: Vacation, Sick Time, and Holiday Pay Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one) 401K People who succeed in this role have:--- |
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