Production Support Analyst - Plano Texas

Company: Experis
Location: Plano, Texas
Posted On: 05/04/2024

One of our premier clients is seeking a Production Support Analyst for their growing team.

**PLEASE NOTE: Role will work 4X10 hour days rotating, 7 days per week. The shift hours will start at 6PM. Selected resources will be trained for 4 consecutive weeks during daytime, 8AM-4:30PM. Remote/Off-Site workers preferred. **

Key Responsibilities:
The Production Support Analyst is responsible for working across designated teams to ensure applications are fully available to all customers. This individual will assist development teams in deployments, routine patching and system application monitoring / troubleshooting. Will analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations. Will lead incident response calls and contribute / create after action reports.

Skilled in the following:
--- Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data
--- Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities
--- Demonstrated experience using SQL query on Oracle Databases to perform Database lookups

Strong knowledge of one or more of the following:
--- Incident Management - Ability to lead as a Critical Incident Manager to restore production applications impacting events
--- Ability to quickly respond to system alerting to reduce application downtime to customers
--- Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff
--- Effective liaison between business and technical teams
--- Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
--- Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time

Desired experience using:
--- Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics.
--- Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus.
--- A minimum of ten (10) years experience in software development and/or related field;
--- A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred;
--- Able to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program;
--- Able to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job;
--- Experience training/mentoring less experienced personnel;
--- Extensive knowledge of and experience with designing, developing, implementing, and maintaining complex business, accounting and management information systems;
--- Extensive experience developing/supporting software applications using more than one of these software technologies: Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic;
--- Extensive experience collaborating with end users to define new software system requirements;
--- Experience training/instructing end users on the use of software applications;
--- Experience authoring or contributing to software-related documentation such as requirements specifications, design documents, technical manuals, and user manuals;
--- Able to obtain Postal clearance;
--- Excellent communication skills.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup - (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. More...

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