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Specialist, IT Support - Houston Texas
Company: Dine Brands Global Location: Houston, Texas
Posted On: 05/03/2024
Based inPasadena, California,Dine Brands Global, Inc.(NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at.This role will take incoming technical support calls or respond to request to diagnose, troubleshoot and resolve telecommunications, network, hardware and software issues.Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Helpdesk handles software, hardware and networking issues as they arise.Responsibilities: - Use a ticketing system to log and monitor tickets;
- Monitor problem management software and support systems for current outages and pending solutions;
- Work with end -users and solution partners to resolve issues;
- Monitor and complete projects tickets for restaurants, according to deadlines set by project teams.
- Follow company policies, uphold professional standards and perform all work in a manner of respect to othersSkills & Requirements:
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