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Client Manager (State Agencies) - (Austin, TX) - Austin Texas
Company: Parkhill Location: Austin, Texas
Posted On: 05/01/2024
As a Client Manager your role will encompass fostering enduring and robust relationships with our valued clients. Serving as their primary liaison, you'll delve into their needs, ensuring their contentment with our top-tier professional services. Your overarching objective will be to optimize client retention and cultivate avenues for growth within our client portfolio. This is a full-time, exempt position paid on a salary basis.Life at Parkhill Parkhill is one of the largest architectural and engineering firms in the Southwest. We have 13 offices located throughout Texas, New Mexico, and Oklahoma. At Parkhill, Building Community is the reason we exist. We invest in extraordinary people who love investing in their communities. We are more than planners, architects, and engineers - we are neighbors who choose to live and serve in the communities we work. We believe in life-work balance, not the other way around. That means developing your personal and professional journey while providing a flexible schedule so you can focus on what matters most. Increase your impact with our team of passionate collaborators. Whether you are a recent graduate with untapped potential or a professional with proven expertise, we invite you to discover a career path designed for you. Benefits and Perks Commentary on the purpose of our Benefits. Our benefits include: - Work-Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays.
- Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill.
- Competitive Benefits: up to 80% of medical premiums*, FSA for dependent care, HSA contributions, employer 401k contribution, short/long term disability coverage, performance bonuses.
- Well-Being: mental health care, culture committees, wellness programs, charitable giving match. Your Contribution
- Client Relationship Management: Develop and nurture relationships with assigned clients, understanding their business objectives, challenges, and opportunities.
- Client Communication: Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
- Needs Assessment: Conduct thorough assessments of client needs and expectations, identifying areas for improvement and opportunities for upselling or cross-selling.
- Solution Delivery: Collaborate with internal teams to develop and deliver tailored solutions that meet the specific needs of clients, ensuring alignment with their goals and objectives.
- Account Planning: Develop and execute strategic account plans to foster long-term relationships and drive client satisfaction and retention.
- Issue Resolution: Proactively identify and resolve any issues or challenges faced by clients, ensuring a positive experience and prompt resolution of problems.
- Client Advocacy: Act as an advocate for clients within the organization, ensuring their voice is heard and their needs are prioritized.
- Performance Tracking: Monitor and track key performance metrics, such as client satisfaction scores, renewal rates, and revenue growth, taking appropriate action to drive improvement.
- Market Insights: Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to clients to help them stay ahead of the curve.
- Client Feedback: Solicit feedback from clients on our services and overall customer experience, incorporating insights to drive continuous improvement initiatives.Your Qualifications
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