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Technical Account Manager - Fort Worth Texas
Company: RingCentral, Inc Location: Fort Worth, Texas
Posted On: 05/01/2024
Say hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.This is where you and your skills come in. At RingCentral, our customers are at the heart of everything we do and delivering great customer service and experiences are at the center of every business initiative we drive. Our customers are at the heart of everything we do and building strong, long-lasting relationships is the key to our success. As a Technical Account Manager, you should be passionate about building strong, long-lasting relationships. You will also need to possess a strong desire to develop an in depth understanding of the customer's infrastructure, their systems, and the environment to ensure they are optimized for best performance with their RingCentral services. You will be a trusted technical advisor and must possess strong verbal and written communication skills. To succeed in this role you must have experience in: - Managing customer expectations and experience to deliver high customer satisfaction and increase retention
- Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer
- Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs.
- Recommending network hardware, software, and platform specific design elements
- Collaborating with internal departments to facilitate customer need fulfillment
- Maintaining updated knowledge of company products and services
- Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers
- Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole
- Windows or similar, including Excel, PowerPoint, and WordDesired Qualifications:
- Minimum 3+ years relevant Account Management work experience, preferably in a telecommunication, technical industry
- College graduate: Bachelor's or associate degree in Business, Communication, or related field
- Strong customer service and interpersonal skills for dealing with different types of customers
- Time management and multitasking skills in order to handle multiple tasks and customers at once
- Ability to build rapport and collaborate with others within the company and externally.
- Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP, DNS, etc. are a plus.What we offer:
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